The HeftySend support team is here to help. Here is how to get in touch and what to include for the fastest resolution.
Where to contact us
Head to heftysend.com/contact and fill in the contact form. Describe your issue and include as much detail as you can. The team will get back to you as quickly as possible.
What to include in your message
The more detail you provide, the faster the team can help. Here is what is most useful:
For the quickest response, include:
- Your account email address
- A description of what happened and what you expected to happen
- Your browser and device type
- Any error messages you saw (a screenshot helps)
- The steps you already tried
For download speed issues
If you are writing about slow downloads, also include:
- Your network type (home broadband, mobile data, work network, VPN)
- Your country and internet provider
- The approximate speed you are seeing
- Whether a different browser or network made a difference
For a full troubleshooting guide, see Slow download speeds.
For upload issues
If you are writing about upload problems, include:
- The file size you were trying to upload
- Your current plan
- Whether the progress bar moved at all
For self-help steps first, see My upload seems stuck or is taking a long time.